cellular outage cell phone
The Baton Rouge area is being impacted by a nationwide cellular outage that is impacting thousands across the U.S.

Wireless service restored for all AT&T customers affected by nationwide outage

UPDATE (2:30 p.m.): Service is back for all AT&T customers affected by today’s outage.

“We have restored wireless service to all our affected customers. We sincerely apologize to them. Keeping our customers connected remains our top priority, and we are taking steps to ensure our customers do not experience this again in the future,” the company said in a statement.

BATON ROUGE — The Baton Rouge area is currently affected by a nationwide cellular outage, impacting thousands across the U.S., including the 911 center in East Baton Rouge Parish.

This cellular outage is disrupting calls, text messages, and even 911 emergency services in certain areas. As of Thursday morning, more than 73,000 incidents were reported, according to Downdetector.com, a website tracking outages.

While AT&T customers are experiencing the most significant impact, Verizon and T-Mobile customers are also affected, as indicated by Downdetector. UWK has received reports from Verizon customers in Baton Rouge who are encountering cellular “SOS” warnings.

EMS in East Baton Rouge Parish is asking people to call 911 from a landline, over a WiFi connection, or text to 911 for emergencies. They stress to only call 911 if they have an actual emergency.

“East Baton Rouge EMS has received numerous calls from residents today stating their
phone is “SOS mode” and they can only call 911. This mode is a safety feature on many cellular
devices that allows a phone to still make an emergency call even if there is no service. The public
is urged not to test this feature and to only call 911 if there is an emergency,” EMS said in a statement.

Some internet services have also been affected, according to reports from customers to UWK.

“Some of our customers are experiencing wireless service interruptions this morning. We are working urgently to restore service to them. We encourage the use of Wi-Fi calling until service is restored,” AT&T spokesman Jim Greer said in a statement per Bloomberg.

It remains unclear what caused the ‘active nationwide outage.’

This is a developing story. Check back often for new information.

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